Source: Fynd. The Fynd team: from left, Ian De La Cruz, CTO; Jack Leow, Chief Strategy Officer; Albert Tirtohadi, CEO; and Alex Devendran, COO.

Fynd, a Singapore-based on-demand platform for mobile device repair, has secured S$520,000 (US$385,000) in pre-Series A funding. This investment will allow the company to expedite its expansion across Southeast Asia.

Referred to as the “Uber for mobile phone repair,” Fynd has commenced operations in Hong Kong and aims to establish a presence in Jakarta by year-end.

Fynd provides quick and convenient repair services for smartphones and tablets, offering customers the flexibility to choose their preferred time and location. As devices are generally repaired within the customer’s view, Fynd ensures data privacy and security. Additionally, Fynd offers a 30-day warranty on replaced parts, covering defects unrelated to subsequent physical damage caused by the customer. While Fynd emphasizes the high quality of its parts, it clarifies that they are not marketed as original, as this claim can only be made by authorized service providers of the respective manufacturers.

Fynd also highlights that any repairs not conducted by authorized service providers void the original manufacturer’s warranty. The company’s online FAQ section states, “Any repairs not done by an Authorized Service Provider of Apple/Samsung/Respective manufacturer constitutes voiding of the original manufacturer warranty.”

Based on Fynd’s online estimates, repairing a faulty charging port on an iPhone SE Space Gray (black home button) would cost S$91, including GST, and require an on-site repair time of 25 minutes.

For other repairs, Fynd offers a pickup and return service. Prices and estimated repair durations for popular phone models are listed on their website. However, information for Huawei, Oppo, and Xiaomi devices is currently unavailable.

Replacing a cracked screen on a Samsung S7 Edge, while the touch functionality remains unaffected, would cost S$432, inclusive of 7% GST, and take three to five working days with the pickup and return service.

Repairing an iPhone 6S Plus (latest model) that has been submerged in water for more than 10 seconds would cost S$226, including 7% GST. This repair comes with free pickup and return delivery and has an estimated turnaround time of three to 14 days. Fynd’s website notes a 60% success rate for this type of repair and a service fee of S$30 if the phone is deemed irreparable. The company also provides information on various scenarios, including instances where additional components like the LCD are damaged.

“Fynd’s initial phase focused on establishing a strong value proposition and streamlining processes for both our customers and iSpecialists—our skilled technicians who provide on-the-ground service,” says Albert Tirtohadi, founder and CEO. “Operationally, this strategy has proven successful. Our next challenge is to scale rapidly while upholding our core values of reliability and trust.”

In celebration of its recent funding milestone, Fynd is offering a promotional code FYND2016, providing customers with a S$16 discount on any repair from August to October 2016.

Intrigued?

Fynd’s website connects individual smartphone users in Singapore and Hong Kong with a network of thoroughly vetted iSpecialists. These specialists breathe new life into damaged phones while ensuring the security of personal data stored on the devices. Schedule a repair appointment at your convenience, whether it’s at home or in the office, for locations in Singapore or Hong Kong.

Corporate services through Fynd Concierge are also available.